03 refund returns policy
We want customers to understand the return process clearly, including eligibility, inspection, refunds and resolutions for damaged or incorrect products.
90-Day Return Window
Returns are accepted within 90 days from the delivery date. Eligible items may include defective and non-defective products, as well as new and slightly used products, subject to the condition and eligibility requirements described here.
Condition & Eligibility
Products should be returned in original condition where applicable. Because collectible cards and sealed products can have packaging or manufacturing variation, eligibility is evaluated based on the item, its condition and the reason for return.
How to Request a Return
1. Contact us with your order number and reason for return. 2. For damaged, defective or incorrect items, include clear photographs. 3. Follow the return instructions provided by support. 4. Package the item carefully to help prevent additional damage in transit.
Inspection & Refund Timing
After a return is received, inspection should be completed within 72 hours. Eligible refunds are processed within 7 business days after inspection. Processing by financial institutions may add additional time before a credit appears.
Fees & Original Shipping
There is no restocking fee. Eligible refunds include original shipping and handling fees as stated in the store's return terms.
Damaged, Defective or Incorrect Items
Email us with the order number and photographs. Depending on the resolution offered after review, an eligible customer may receive a replacement or a full refund.
Contact Information
EasternCTSportsCards
601 Norwich-New London Turnpike, Uncasville, CT 06382, United States
Center of Montville
Email: contact@easternctsportscards.shop
Phone: +1 (718) 489-5024
Website: easternctsportscards.shop
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed