CANCELLATION POLICY
Cancellation Policy
Easy & Hassle-Free Order Cancellations
❌ FREE CANCELLATIONS
Cancel before shipment at no cost
At Eastern CT Sports Cards, we understand that plans can change. That's why we've made our cancellation process as simple and customer-friendly as possible.
⏰ Cancellation Windows
Before Shipment
100% FREE
Full refund with no fees or penalties
After Shipment
Follow Return Policy
Cannot cancel — return once received
Act Fast
Cut-off: 2:00 PM CST
Contact us ASAP to cancel
📋 How to Cancel Your Order
Contact Us
Email or call immediately
Provide Info
Include order # and email
Confirmation
Receive cancellation email
Get Refund
Processed within 7 days
📌 Important Information
- Orders are processed within 1 business day, so cancellations must be requested quickly
- Orders placed before 2:00 PM CST are processed the same day
- Once an order has been shipped, it cannot be cancelled — please follow our return process instead
- Cancellation requests submitted outside business hours will be reviewed the next business day
- We may not be able to cancel partially processed or already packed orders
💰 Refund After Cancellation
Once your cancellation is confirmed:
- Full Refund — Including any shipping fees paid
- Processing Time — Within 7 business days
- Refund Method — Back to your original payment method
- No Fees — We never charge cancellation or restocking fees
💡 Depending on your bank, refunds may take 3–10 business days to appear on your statement.
🎯 Special Situations
🛑 Cancellation by Eastern CT Sports Cards
We reserve the right to cancel any order due to:
- Product unavailability or stock issues
- Pricing or product description errors
- Suspected fraudulent activity
- Payment verification issues
- Shipping restrictions to certain addresses
In such cases, you'll receive a full refund and email notification.
🎁 Cancellations for Pre-Orders
Pre-order items can be cancelled at any time before shipment. Once the item is released and shipped, standard cancellation rules apply.
📝 Partial Cancellations
You may cancel individual items from your order (if it hasn't shipped yet). Contact us with the specific items you'd like to remove.
❓ Common Questions
Can I cancel my order after it ships?
No, once shipped, orders cannot be cancelled. However, you can return it once received under our 90-day return policy.
Will I be charged for cancelling?
No. We do not charge any cancellation, processing, or restocking fees.
How long does the refund take?
Refunds are processed within 7 business days. Your bank may take an additional 3–10 days to reflect it.
📞 Need to Cancel? Contact Us Now
Email: contact@EasternCTSportsCards.shop
Phone: +1 (860) 912-1660
Address: 53 Walnut Hill Rd, East Lyme, CT 06333, United States
Business Hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed