WARRANTY & REPLACEMENT POLICY

Warranty Replacement

Quality Guarantee on Every Card

✅ 100% AUTHENTICITY GUARANTEED

Free replacements for defective or damaged items

At Eastern CT Sports Cards, we stand behind the quality and authenticity of every trading card we sell. If your item arrives defective or damaged, we've got you covered.

What's Covered

  • Cards damaged during shipping
  • Manufacturer defects
  • Incorrect items received
  • Sealed boxes with visible tampering
  • Missing cards from sealed products

Warranty Period

Our warranty replacement applies to all eligible items reported within 90 days from the delivery date.

How to Request a Replacement

1

Contact Us

Email within 90 days

2

Send Photos

Clear evidence of issue

3

Get Approval

Review within 48 hours

4

Get Replacement

Shipped free of charge

Required Information

Please provide the following when submitting a warranty claim:

  • Order number
  • Detailed description of the issue
  • Clear photos of the damaged/defective item
  • Photo of the packaging (if damaged in transit)

Replacement Options

Once your warranty claim is approved, you may choose:

  • Free Replacement — We'll send a new item at no cost
  • Store Credit — For a future purchase
  • Full Refund — Including original shipping fees

💡 No need to return the defective item in most cases!

What's Not Covered

  • Damage caused by misuse or improper storage
  • Normal wear and tear
  • Items altered or modified after delivery
  • Claims made after the 90-day warranty period

Our Promise

We are committed to your satisfaction. Every claim is handled with care and transparency by our dedicated support team. Your trust is our greatest asset.

📞 Warranty Support

Email: contact@EasternCTSportsCards.shop

Phone: +1 (860) 912-1660

Address: 53 Walnut Hill Rd, East Lyme, CT 06333, United States

Business Hours:

Monday – Friday: 9:00 AM – 9:00 PM

Saturday: 10:00 AM – 10:00 PM

Sunday: Closed