08 warranty replacement policy
This page explains how damaged, defective or incorrect products may be reviewed for replacement or another eligible resolution.
Eligible Issues
Replacement review may be available for products that arrive damaged, defective or incorrect. Customers should contact support with the order number, a description of the issue and clear photographs.
Manufacturing Variation
Collectible cards can have normal factory variations involving centering, corners, edges, surfaces, print registration, foiling, packaging or other production characteristics. Not every variation constitutes a defect eligible for replacement.
Replacement Process
Support reviews the order information and evidence, may request additional details, and determines the available resolution based on eligibility and inventory.
Refund Alternative
When an eligible replacement is unavailable or another resolution is appropriate, a refund may be offered in accordance with the applicable return terms.
Packaging & Third-Party Grading
Minor manufacturer packaging variation does not automatically establish product failure. A third-party grading opinion or anticipated grade does not guarantee replacement eligibility unless the listing specifically provided such a guarantee.
Contact Information
EasternCTSportsCards
601 Norwich-New London Turnpike, Uncasville, CT 06382, United States
Center of Montville
Email: contact@easternctsportscards.shop
Phone: +1 (718) 489-5024
Website: easternctsportscards.shop
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed