09 faq
Find answers to common questions about orders, collectibles, shipping, returns, payments, tracking and customer support.
Shipping & Processing
Orders generally have a 1–2 business day handling period, with estimated transit of 3–5 business days. The order cut-off is 2:00 PM CST (GMT-05:00). Delivery dates are not guaranteed.
Tracking
Use the tracking information provided with your shipping confirmation when available. If tracking does not update for an unusual period, contact support.
Returns & Refunds
Eligible returns are accepted within 90 days of delivery. There is no restocking fee. Returned items are inspected, generally within 72 hours of receipt, and eligible refunds are processed within 7 business days after inspection.
Damaged Cards or Wrong Items
Contact support with your order number and photographs. We will review the issue and, where eligible, offer an appropriate replacement or refund resolution.
Card Condition
Factory-produced trading cards may have variations in centering, corners, edges, surfaces, print and foiling. Product-specific condition statements in a listing should be reviewed before purchase.
Sealed & Randomized Products
Sealed products can contain randomized cards. We do not guarantee a particular chase card, insert, parallel, autograph, memorabilia card, grade or monetary value.
Payments & Cancellations
Available payment methods are displayed at checkout. Cancellation requests should be submitted as soon as possible; an order that has already shipped cannot be guaranteed to be cancelled.
Wholesale & Security
Business customers can contact us regarding wholesale opportunities. Security concerns should be reported responsibly without sending passwords or sensitive credentials.
Contact & Hours
Support is available through the contact information on this page during the published business hours.
Contact Information
EasternCTSportsCards
601 Norwich-New London Turnpike, Uncasville, CT 06382, United States
Center of Montville
Email: contact@easternctsportscards.shop
Phone: +1 (718) 489-5024
Website: easternctsportscards.shop
Business Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: Closed